Technical FAQ

1.  I can’t use OpenType fonts. Can you send me a legacy format instead?

PostScript and TrueType versions of our fonts are available for both Windows and the Mac OS, but we strongly recommend using the standard OpenType versions instead if it is at all possible. Legacy formats of our fonts offer only basic character sets: alternates, fractions, small caps, different figure styles, and other typographic niceties are exclusively available in the OpenType versions, which also have support for a much wider set of languages. In some cases the legacy formats are not immediately available and there may be additional delays and charges before they can be delivered.

2.  I have completed my order and licensed some fonts. How do I install them?

On Mac OS X, please follow the instructions found here:
http://support.apple.com/kb/HT2435
Please note that we recommend installing the fonts in the top-level library where they can be accessed by all of a workstation’s users, rather than an individual user’s Fonts folder, as our license applies to the workstation rather than the user. We also recommend installing the fonts directly in the Fonts folder as detailed in this support article, rather than using FontBook.

On Windows NT, 2000, and XP, please follow the instructions found here:
http://support.microsoft.com/kb/314960
On Windows Vista, 7, and 8, please follow the instructions found here:
http://www.microsoft.com/typography/TrueTypeInstall.mspx
If you use a third party font manager, please follow the instructions that came with it.

3.  Do you recommend using any particular third party font manager?

We do not endorse any third party font manager, and can only guarantee error-free performance if the fonts are directly installed in user/Library/Fonts on the Mac OS or the Fonts folder in Windows.

4.  What is your standard character set?

Our standard character set differs from family to family, depending on the OpenType features we deem to be an appropriate fit for each specific family, but at minimum you will be able to typeset most Western and Central European languages that use the Latin alphabet. You can find a full character set listing and list of supported languages on any individual style page.

5.  How do I access the OpenType features in your fonts?

Different applications still have wildly differing implementations for OpenType feature controls, so please consult the manual for the individual application or applications you plan to use the fonts in. Where possible, we have made features redundant in order to make them accessible in as many applications as possible. For example, the functionality of the stylistic sets is often duplicated (albeit simplified) in the stylistic alternates feature, to allow users of both Adobe InDesign CS2 and above and Adobe Illustrator CS2 and above to access alternate characters. Please be advised that the most current version of Microsoft Office still does not allow access to even the simplest OpenType features. Please see the last few pages of the PDF specimen for details on the features included in each respective family.