1. I’ve licensed a family for 1-3 workstations, and now I need to use the fonts on 19 workstations. Do I need to buy a license for 16 workstations?Not exactly: if you have a license for a certain number of workstations, the price of this license will be subtracted if you upgrade to a license for a larger number of workstations at a later date. Simply add the license you need to your cart and enter the license number from your previous order in the first step of the checkout process. In doing this, you are trading in your previous license, which will no longer be valid, in return for an instant rebate of the price of the previous license.
Please note that upgrades from individual styles to a complete family or collection and upgrades to a larger number of workstations may be taken simultaneously. Please keep your receipt, because you will need the license number on it for future license upgrades.
2. Our company has 10 locations with 8 workstations in each. Do we need one license for 80 workstations, or 10 licenses for 8 workstations each?If your company is a single corporate entity with multiple locations, you may share one license across all locations, provided that it covers the total number of workstations the fonts are used on. Please see our End User License Agreement for more details, including information about centralized font servers.
1. Can I use this typeface on my website?In most cases, yes you can, with the purchase of a web license. We will deliver the fonts in .eot, .woff, .ttf, and .svg formats, covering all common browsers and some legacy browsers as well. We will also deliver instructions for setting the files up on your server and sample CSS showing our recommended method for implementing the fonts using the @font-face CSS feature. You have the choice between an annual or perpetual license to use the fonts on the web, and the license price is based on the number of unique visitors expected each month. The license can be upgraded to accommodate a higher number of visitors at any time, and if the site sees a sudden spike in visitors, you will not have to upgrade the license if the increase turns out to be temporary, based on an average of 4 months’ worth of unique visitors. Additionally, Cufón can be used under our standard license without any additional license fee, so this could be a fallback option for browsers that don't support any of these formats. Please note that use of .otf files with @font-face and the use of any online webfont conversion tools are strictly prohibited by our EULA.
Please note that some families in our library are still being prepared for use on the web, and others like Stag Dot are not technically feasible for various reasons. Please contact us at info[at]commercialtype.com if the family you are interested is not available.
2. After I pay for my initial webfont license, will I have to pay again in the future?No, our webfont licenses are all perpetual, with a one-time fee for use within the bounds of the license. You will only need to purchase an upgrade for your license if you want to use the fonts on more domains than you have licensed them for, or if your number of unique visitors per month is consistently higher than you are licensed for, you will need to upgrade your license to cover your expanded needs.
3. How do you define unique monthly visitors?A unique monthly visitor is someone who has visited your site in the last month. Each visitor is counted only once, regardless of the number of visits they have made or the number of pages they have viewed. If you have licensed fonts for use on more than one domain, the number of unique monthly visitors you need to be licensed for is the cumulative total of all visitors to all domains.
4. How do you measure domains and unique monthly visitors?With our desktop licensing, we trust our customers to tell us if they need to use the fonts on more workstations than they have licensed, and upgrade their license if they need to. We do the same with our webfonts: we trust our customers to upgrade their license if they have more domains or find that they have more unique viewers each month than their license covers. We do not embed code in the fonts to track pageviews, unique visitors, or any other information.
5. Why do you differentiate between different numbers of unique monthly visitors? You don’t count newspaper readers or how many people will see a poster when pricing desktop licenses.The number of unique monthly visitors is our way to differentiate between large and small organizations and price our web licensing accordingly. With traditional print media, the size of the license was determined by the number of computers the organization needed to install the fonts on for production. Measuring by unique visitors per month seemed like the fairest solution for applying the same approach to web licensing, and in our experience with webfont licensing we have found unique visitors to be a less variable metric over time than pageviews.
6. Do the same family discounts apply with web licensing as with desktop licensing?Yes, our discounts for complete families, complete collections, and matching roman/italic pairs in a single weight work the same way for all types of licenses.
7. May I use the webfonts I have licensed on a staging server before my site is open to the public? Will I need to purchase a license for additional domains?Yes, you may use the fonts on a temporary server for as long as you like, so long as it is not open to the general public. The licensed number of domains is for publicly-available web sites. You are free to use the fonts locally or on any number of private development and staging servers used in creating the website.
8. Are there any limits on a perpetual license?So long as you do not exceed the permitted number of domains and total unique monthly visitors, you may use the fonts in perpetuity.
9. How do you define a domain?A domain is the most basic portion of a website address. For example, commercialtype.com is a single domain. We allow unlimited subdomains within each domain, so alpha.commercialtype.com and beta.commercialtype.com would be covered under the license for commercialtype.com, but commercialtypewebfonts.com and commercialtype.co.uk would each be separate domains, because either the basic name or the top level domain category is different.
10. I have a site with a .com and a .co.uk address. Does that count as two domains?Yes. The same address on a different top-level domain (i.e. .com, .org, .ca, .co.uk, etc.) counts as a separate domain for the purposes of our license.
11. Can I use your fonts on one of the hosted font services?No. We have found that webfonts are delivered much faster when they come directly from your site. We also believe that you should be in control of your website, including all of the assets. Self hosting is the most reliable way to ensure that the fonts load every time.
12. I think I bought the wrong fonts. Can I return them?Webfonts are built to order, so all license sales are final.
1. Can I use this typeface in an app for iPhone, iPad, or Android?All fonts from our library can be used in mobile apps, either with the purchase of an upgrade to an existing desktop license, or a standalone mobile app embedding license. Please enquire at licensing[at]commercialtype.com for details. Please note that if the fonts are used as static text in image form, like in publications created with Woodwing or Adobe's magazine app creation tools (which actually create large collections of image files), or embedded in a PDF embedded within the app, no license upgrade is needed so long as the workstations used in the creation of the app are covered by an existing license. An app license is only necessary if the actual fonts will be included in the app for rendering text on the fly. If your app will only be used internally and will not be released to the general public, please contact us for a reduced price on the license.
2. How do you define a single app?An app is a piece of software built for one or more mobile operating systems, such as Apple’s iOS, Google’s Android, and Microsoft’s Windows Mobile. A single app embedding license may be shared by an app that is functionally equivalent and equivalently named on any number of mobile operating systems.
3. After I pay for my initial app license, will I have to pay again in the future?No, our mobile app licenses are all perpetual, with a one-time fee for use within the bounds of the license. You will only need to purchase an upgrade for your license if you want to use the fonts in more apps than you have licensed them for. The number of downloads or users is not relevant to the app license.
4. Do the same family discounts apply with app licensing as with desktop licensing?Yes, our discounts for complete families, complete collections, and matching roman/italic pairs in a single weight work the same way for all types of licenses.
5. Will an app license allow me to embed your fonts in a video game for a console such as the XBox or Wii?No, you must purchase a separate kind of license for this usage. Please contact us for details.
6. Will an app license allow me to embed your fonts in desktop software for use in the MacOS or Windows?No, you must purchase a separate kind of license for this usage. Please contact us for details.
7. Will an app license allow me to embed your fonts as part of the operating system in a mobile phone, cable box, or other electronic device?No, you must purchase a separate kind of license for this usage. Please contact us for details.
8. Will an app license allow me to use your fonts on a server for generating PDFs and other kinds of image and text files?No, you must purchase a separate kind of license for this usage. Please contact us for details.
9. My app will use your fonts in an embedded PDF, not as live text. Do I need an app license?No, your use is covered by a standard desktop license.
10. I have purchased an app license. Can I have the desktop fonts for comping without paying extra?No. The app licensed fonts may only be used embedded in an app, or in the development process of the app. If you wish to make comps, you must purchase a desktop license. The fonts are licensed per app rather than by workstation, so they may be used by as many developers as needed to build your app.
1. What is your refund and exchange policy?All sales are final, and no refunds will be given in cases other than insurmountable technical difficulties. Please check your cart carefully, as we are not responsible for a customer licensing the wrong font. Exchanges cannot be given. If you have technical problems with the fonts that render them unusable, we will do everything within our power to rectify the situation and provide you with a usable copy. If after 5 business days the issue is still unresolved, we give the option of a full refund. In order to receive this refund, you must destroy all copies of the font or fonts from your order in your possession, including backups.
2. How do the discounts work when licensing related families?When licensing two or more families within one collection, there is a base discount of $50 for each family after the first, which is then multiplied based on the license terms: the number of workstations for desktop fonts; the number of domains, unique visitors per month, and license length for webfonts; and the number of mobile apps for app licensing. These discounts are only available when licensing families simultaneously.
3. If I license one style now, do I have to pay for it again if I decide to license the complete family later?No. If you have one or more licenses for individual styles in a family, the price of this license or licenses will be subtracted if you upgrade to a license for the complete family at a later date. The same is true of collections: if you license individual styles or families within a collection, the price of these licenses will be subtracted from the collection price if you upgrade to the complete collection at a later date. Simply add the complete family or collection to your cart and enter the license number or numbers from your previous order or orders in the first step of the checkout process.
In doing this, you are trading in your previous license, which will no longer be valid, in return for an instant rebate of the price of the previous license. Please keep your receipt, because you will need the license number on it for future license upgrades.
4. What is a collection, as opposed to a family?A family is a set of related typefaces in multiple styles (often multiple weights), for example the nine weights of Guardian Sans Headline, with their matching italics. A collection is a set of related families: multiple widths of the same design, multiple optical sizes of the same design, a related serif and sans, or even all of the above.
5. I’m a graphic designer working on a corporate identity. Does my client need to license the fonts too, or can we share one license?Your client needs their own font license. Separate companies, or individuals not employed by a company for whom they are doing work, must each have an appropriate license for the fonts they are using. You may transfer your license to your client provided that you destroy all copies of the fonts in your possession, including backups, and provide a copy of our standard End User License Agreement along with the fonts.
6. Can I trade in a desktop license for a web license or a mobile app license?No, licenses are not transferrable from one platform to another.
7. I have purchased a web or app license. Can you send the desktop fonts for comping?No. The webfonts may only be used on a web server, and will not work in desktop software including Adobe Photoshop. If you wish to make comps, you must purchase a desktop license. The webfonts are licensed per domain, so they may be used by as many developers as you need to code your site.
8. I’m going to school for graphic design and would like to use one of your typefaces in a project. Do you offer student discounts?We do not offer discounts for students. We have tried to be very fair with our family and collection discounts for all users, which means that we can’t discount our prices further for any individual users. However, we are able to offer discounts on large licenses for educational institutions. Please contact info[at]commercialtype.com for details.
9. I bought a license for one of your fonts and it doesn’t work. What can I do?Please contact us at support[at]commercialtype.com and send as much information as you can, including:
• Your order number
• Operating system and version
• The application(s) you’re having trouble with
The more details we have, the easier it will be to help.