1. How do the discounts work when licensing related families?When licensing two or more families within one collection, there is a base discount of $50 for each family after the first, which is then multiplied based on the number of workstations the fonts are being licensed for. These discounts are only available when licensing families simultaneously.
2. If I license one style now, do I have to pay for it again if I decide to license the complete family later?No. If you have one or more licenses for individual styles in a family, the price of this license or licenses will be subtracted if you upgrade to a license for the complete family at a later date. The same is true of collections: if you license individual styles or families within a collection, the price of these licenses will be subtracted from the collection price if you upgrade to the complete collection at a later date. Simply add the complete family or collection to your cart and enter the license number or numbers from your previous order or orders in the first step of the checkout process.
In doing this, you are trading in your previous license, which will no longer be valid, in return for an instant rebate of the price of the previous license. Please keep your receipt, because you will need the license number on it for future license upgrades.
3. I’ve licensed a family for 1-3 workstations, and now I need to use the fonts on 19 workstations. Do I need to buy a license for 16 workstations?Not exactly: if you have a license for a certain number of workstations, the price of this license will be subtracted if you upgrade to a license for a larger number of workstations at a later date. Simply add the license you need to your cart and enter the license number from your previous order in the first step of the checkout process. In doing this, you are trading in your previous license, which will no longer be valid, in return for an instant rebate of the price of the previous license.
Please note that upgrades from individual styles to a complete family or collection and upgrades to a larger number of workstations may be taken simultaneously. Please keep your receipt, because you will need the license number on it for future license upgrades. On your receipt, you will also find a link to a page where you can view available upgrades related to your order
4. What is a collection, as opposed to a family?A family is a set of related typefaces in multiple styles (often multiple weights), for example the nine weights of Guardian Sans Headline, with their matching italics. A collection is a set of related families: multiple widths of the same design, multiple optical sizes of the same design, a related serif and sans, or even all of the above.
5. Our company has 10 locations with 8 workstations in each. Do we need one license for 80 workstations, or 10 licenses for 8 workstations each?If your company is a single corporate entity with multiple locations, you may share one license across all locations, provided that it covers the total number of workstations the fonts are used on. Please see our End User License Agreement for more details, including information about centralized font servers.
6. I’m a graphic designer working on a corporate identity. Does my client need to license the fonts too, or can we share one license?No. Separate companies, or individuals not employed by a company for whom they are doing work, must each have an appropriate license for the fonts they are using. You may transfer your license to your client provided that you destroy all copies of the fonts in your possession, including backups, and provide a copy of our standard End User License Agreement along with the fonts.
7. I’m going to school for graphic design and would like to use one of your typefaces in a project. Do you offer student discounts?We do not offer discounts for students. We have tried to be very fair with our family and collection discounts for all users, which means that we can’t discount our prices further for any individual users. However, we are able to offer discounts on large licenses for educational institutions. Please contact info[at]commercialtype.com for details.
8. Can I use this typeface on my website?We have a portion of our library available for self-hosted use on websites via the @font-face CSS feature (not the defunct hosting service) in WOFF and EOT format, including the complete Atlas Grotesk, Atlas Typewriter, Giorgio Sans, Graphik, Guardian Egyptian Headline, Guardian Egyptian Text, Lyon Display, Lyon Text, Platform, Stag, Stag Sans, and Stag Stencil families, and selected styles from a number of additional families prepared as well. Families not on this list may be licensed for web use but may be subject to additional production fees in order to prepare them for the web. Please note that the fonts must be licensed for this additional use, either as an upgrade to an existing desktop license, or as a standalone license for use on the web. Please enquire at licensing[at]commercialtype.com for details. We are not working with any hosted webfont service, and at this time we do not have any plans to do so in the future. Additionally, our EULA also allows the use of any font you have licensed from us with sIFR replacement or Cufón embedding at no extra charge, so long as the web server (which counts as one workstation) is covered by the existing license. Please note that use of .otf files with @font-face and the use of any online webfont conversion tools are strictly prohibited by our EULA.
9. Can I use this typeface in an app for iPhone, iPad, or Android?All fonts from our library can be used in mobile apps, either with the purchase of an upgrade to an existing desktop license, or a standalone mobile app embedding license. Please enquire at licensing[at]commercialtype.com for details. Please note that if the fonts are used as static text in image form, like in publications created with Woodwing or Adobe's magazine app creation tools (which actually create large collections of image files), no license upgrade is needed so long as the workstations used in the creation of the app are covered by an existing license. An embedding license is only necessary if the actual fonts will be included in the app for rendering text on the fly.
10. I bought a license for one of your fonts and it doesn’t work. What can I do?Please contact us at support[at]commercialtype.com and send as much information as you can, including:
• Your order number
• Operating system and version
• The application(s) you’re having trouble with
The more details we have, the easier it will be to help.